Privacy Policy
At Sugar Limb Creations, your privacy isn’t just a legal requirement—it’s something we care deeply about. Whether you're placing an order, browsing products, or reaching out with a custom design request, we want you to feel confident knowing your personal information is protected and handled responsibly.
This Privacy Policy explains what data we collect, how we use it, and how we keep it safe. By visiting our site or making a purchase, you agree to the terms outlined below.
1. Who We Are
Sugar Limb Creations is a home-based custom printing business founded in 2025. We specialize in custom apparel, personalized gifts, custom printing design, and made-to-order products. Our website allows customers to create their own print designs and place orders online with options for local porch delivery, contactless pickup, or nationwide shipping.
2. Information We Collect
We collect only the information needed to process your orders and provide a smooth, personalized shopping experience. This includes:
Information You Provide Directly
· Name
· Email address
· Phone number (optional, for delivery updates)
· Shipping and billing addresses
· Order details and customization preferences
· Uploaded files or artwork
· Messages sent via our contact form or email
Information Collected Automatically
· Your IP address
· Browser type and version
· Time zone settings
· Page interactions (for site analytics)
This data helps us understand how visitors use our website so we can improve performance and user experience.
3. How We Use Your Information
We use your personal data for specific, limited purposes, including:
· Order Fulfillment: To produce, ship, and deliver your customized items.
· Communication: To respond to inquiries, confirm orders, and send status updates.
· Customer Support: To handle returns, replacements, or quality issues when applicable.
· Marketing (Optional): If you opt in to our newsletter or promotional emails, we may send updates about new products or special offers.
· Analytics: To improve website usability and performance.
We do not sell or share your personal data with third parties for marketing purposes.
4. How We Store and Protect Your Information
Your data is stored securely through trusted third-party platforms that power our eCommerce and payment systems. We work with reputable providers that use encryption and industry-standard safeguards to keep your information safe.
We do not store your full payment details on our servers. Payments are processed securely through third-party payment processors, such as Stripe, Square, or PayPal, depending on the service selected at checkout.
We retain customer data only as long as necessary to fulfill orders and meet legal requirements. Once no longer needed, data is either deleted or anonymized.
5. Sharing of Information
We may share limited information with trusted service providers who help us run our business, but only for essential functions such as:
· Shipping carriers (to deliver your packages)
· Payment processors (to securely process payments)
· Website hosting providers and analytics tools.
These partners are required to protect your information and are not allowed to use it for any purpose other than what we've authorized. We will never sell, rent, or trade your personal data to third parties.
6. Cookies and Tracking Technologies
Like most websites, we use cookies and similar tracking tools to improve your browsing experience and understand how people use our site. Cookies help us:
· Keep your shopping cart active.
· Remember your preferences between visits.
· Analyze traffic and usage patterns.
You can control or disable cookies through your browser settings, although doing so may impact certain site features or functions.
7. Your Rights and Choices
You have the right to:
· Access the personal information we hold about you.
· Request corrections or updates to your information.
· Opt out of email marketing communications at any time.
· Request deletion of your data (unless it’s required for legal or transactional reasons).
To make a request or exercise your rights, please email us at [Insert Email Address]. We will respond within a reasonable timeframe.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect information from children under the age of 13. If we learn that we’ve unintentionally collected personal data from a child, we will delete it immediately.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically so you’re always informed about how your data is handled.
10. Contact Us
If you have questions about this policy, your data, or anything else, please don’t hesitate to reach out. We're here to help.
· Email: [Insert Email Address]
· Contact Form: [Link to Contact Us page]